Payment Terms:

• Whenever any tour reservations made, a 30% non-refundable advance payment required, but can be transferable deposit to the next trip.
• The balance of the tour cost is to be settled 45 days prior to departure. For tours that include services of suppliers with more stringent policies, different payment terms may apply. In this case, we will advise the balance payment terms at the time of booking.
• In all instances, payment shall be made in the currency in which the invoice is made out.

Cancellation Policy:

• Any cancellation of a confirmed booking must be received in writing.
• In the event of cancellation, charges will be determined at the time of cancellation. The charge will be determined by the date on which the cancellation is received and subject to third party supplier cancellation terms.
• Absolute Ethiopia Tours reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.

The following indicates our standard cancellation charges:

• 45 days and longer prior to departure:  30% non-refundable deposit
• 44-30 days prior to departure:  50% of full amount
• 29-15 days prior to departure:  75% of full amount
• 14 – 0 days prior to departure: 100% of full amount
  Should you fail to take up your booking or tour, join it after departure or leave prior to its completion, no refund will be made and no credit will be granted.

General:

• Rates for children are available on request.
  Children 12 years and older are considered adults and pay the applicable tariff, excepting where specifically stated.

How to book:
Contact the office of Absolute Ethiopia Tours by e-mail, fax or phone.

• Notice of confirmation, amendment or booking cancellation must be received in writing.
• All reservations are subject to Absolute Ethiopia Tours cancellation policy.
• Quotations are valid only for the dates specified and are subject to adjustment if the services quoted for are not available at the time of actual booking. Any changes to the quotation requested by the traveler and incurring additional costs will be charged accordingly.
• Quoted prices are subject to adjustment in the event of fluctuating costs that may change and that relate to, but are not limited to government-imposed taxes, fuel prices, air fares and accommodation tariffs.

Insurance:
It is a condition of booking that all travellers, including any accompanying dependents or companions, are covered by fully comprehensive travel and medical insurance for the duration of their trip. This insurance should include cover in respect of, but not necessarily limited to, the following eventualities:

• Cancellation and curtailment of tour
• Emergency evacuation expenses
• Medical expenses
• Repatriation expenses and
• Damage / theft / loss of personal baggage, money and goods.

Absolute Ethiopia Tours , including that of its representatives, employees and agents, will accept  no responsibility whatsoever for any costs or losses incurred or suffered by the traveler, traveler’s dependents or travelling companions, with regard to, but not limited to, any of the above mentioned eventualities. Travellers not covered by adequate insurance may be charged directly by individual service providers for any emergency services required, or may find themselves in a position unable to access such services.
Additional Information:
Absolute Ethiopia Tours shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the traveler arising from:

• The loss of or any damage to any property.
• The cancellation or curtailment of any tour.
• Sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatsoever, however caused and whether as a result of negligence or otherwise.
• Absolute Ethiopia Tours accepts no liability for the death of, injury to, loss and/or damage to, any person and/or property arising out of any act or omission of itself or of any supplier, employee or agent whether as a result of negligence or otherwise.
• Travellers shall be solely responsible for complying with the formalities required by police, customs, immigration, health and all other authorities at the point of arrival and departure.
• All travel arrangements, such as flight bookings, hotel and accommodation reservations, car transport bookings and the like made by Absolute Ethiopia Tours are subject to the booking conditions and cancellation provisions of the relevant supplier thereof.
• Absolute Ethiopia Tours reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, tours, services, vehicles and/or arrangements should conditions necessitate. In such instances, substitutes of equal value will be offered wherever possible.
• If, in the opinion of Absolute Ethiopia Tours, the fulfillment of any tour is considered impossible, illegal or if, in its opinion, inadvisable due to adverse weather conditions, avalanches, strikes, war, government interference and/or any other cause not arising from Absolute Ethiopia Tours’ negligence, it may at any time cancel such tour or what remains of it or make alterations in the route, accommodation, price and/or any other aspect thereof as it thinks fit, and any losses and expenses resulting from such cancellation or alteration shall be borne by the traveler.
• Absolute Ethiopia Tours reserves the right to cancel advertised tours due to unforeseen circumstances. In the event of a tour being cancelled by Absolute Ethiopia Tours, a full refund on money already paid by tour members for the specific tour being cancelled, will be made to the tour members.                                                                     
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•                                                                     FORCE MAJEURE 
• We shall be relieved from liability for partial or complete failure to fulfill obligations under these Terms and Conditions due to force majeure circumstances. In case of force majeure, We shall notify You on the commencement and cessation of circumstances preventing Us from fulfilling our obligations. 

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•                                                                      PRIVACY POLICY 

  Data privacy is important to Absolute Ethiopia Tours and we are committed to respecting your privacy.
  This privacy policy (“Privacy Policy”) contains important information about how we collect and use your personal data and the choices you can make about your personal data.

  By accessing or using the Absolute Ethiopia Tours marketplace platform accessible via the www.absoluteethiopia.com website (the “Site”), and/or by providing information to us in connection with our Site or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

  The controller of your personal data.
  Absolute Ethiopia Tours (“we”, or “us”) is the controller of the personal data you submit to us or we obtain from the use of the Site:

   

  Absolute Ethiopia Tours

  South Africa ST

  In front of Adot Building

  1^st floor #103

  P.O.Box 2772

  Addis Ababa, Ethiopia

  Personal data collected.

  We collect personal data from you through our interactions with you and when you share it with us through, or in connection with, but not limited to, the Site, our services and surveys. For example, you may share your personal data when you open an account on our Site, sign up to our newsletter, submit an inquiry, book a tour, file a complaint or publish a review.

  We may produce anonymous data from your personal data and other individuals’ personal data by making the data non-identifiable to any person. We may use that anonymous data for our business activity.

  Also, you may share personal data from a third party. For example, you may provide the name, email address and telephone number of a tour participant or tour service provider. In those cases, you are responsible for getting authorization from those third parties to share their personal data with us and to give us permission to collect and process their personal data in accordance with this Privacy Policy.

  You may find below a list of the ways in which we collect personal data from you and what we use that information for.

  Data retention.

  We will retain your personal data for as long as:
  – You maintain an account active on the Site;
  – Needed to provide services to you;
  – To maintain a record of your transactions for tax purposes;
  – Necessary for customer service purposes;
  – Necessary to comply with our legal obligations;
  – To enforce our agreements.

  Sharing of personal data.

  Your personal data may be shared with third parties for purposes consistent with this Privacy Policy:

  a. With affiliated companies which may process the data in countries other than the country in which the data was originally collected;
  b. With other users of the Site, for the purpose of providing and/or using the services required by you. For example, when we share personal data among the travellers, the guides and/or the travel agents for the purpose of delivering a booking and coordinating the tour. We are not responsible for the privacy practices of the users of the Site. The terms of the privacy policies of such users apply to the disclosure of any personal data provided to them;
  c. With data service providers, such as cloud, hosting, server maintenance, and backup services. Data service providers will have to maintain the confidentiality of your personal data;
  d. With other service providers to edit, adapt and/or modify the content you uploaded to the Site;
  e. When we are required to do so by law, including disclosure and use of your personal data as necessary or appropriate to comply with applicable laws and administrative or legal processes, such as to respond to requests from government authorities;
  f. To exercise and/or defend our legal rights, including providing information to governments and/or law enforcement officials;
  g. To marketing service providers to analyze and execute advertising activities, such as newsletters.

  You hereby agree to hold Absolute Ethiopia Tours harmless for any damages that may result should any personal information about You be released by any third parties, including but not limited to, any user of the Site.

  We never sell or exchange your personal data for marketing purposes to third parties.

  Your data protection rights.

  In some countries, applicable law may provide you with the following rights:

  Right to access: You may request, at any time, information about your personal data stored by us. You can access most of your personal data by entering your account on our Site.

  Right to portability: You may request a copy of your personal data stored by us to be sent to you or to another party.

  Right to rectification: You may request to correct inaccurate or incomplete personal data about you and stored by us. If you have an account, you can edit and complete your personal data through your account on our Site.

  Right to erasure: You may contact us to request to delete all your personal data. Your personal data will be erased, except in the following situations:
  a. When necessary for the performance of the contract: like when you have a pending booking;
  b. When necessary for our legitimate business interests: like if you have an open case with Customer Service, if you have a debt with us or with a user of the Site, if you are related to any kind of claim regarding our services or the services provided by a user of the Site and for safety reasons;
  c. When necessary to comply with legal obligations: like tax information;
  d. Your reviews may not be erased from the Site, but we will anonymize it and erase any information that may link to you.

  Withdraw Consent: You may also withdraw your consent given to us to collect and process your personal data, at any time. In that case, we will no longer process your personal data, anonymize it or delete it, as appropriate.

  When we ask you to provide personal data, you can decide not to provide it. In some situations, when you decide not to provide personal data to us, we may be unable to provide our services to you. For example, we may be unable to connect you with another user of the Site if you do not provide us with your full name. Also, for security reasons, you may be unable to open a guide’s account on the Site if you do not provide us with your personal data for screening purposes.

  To exercise your rights please contact Customer Support at [email protected]